Your Data, Handled With Care

We collect information you provide directly, such as account details, business profile data, and content you choose to upload for chatbot training. We also collect communication data when you contact support.

We automatically collect technical data including browser type, device information, pages visited, and usage events that help us improve performance, reliability, and security.

We use information to provide and improve the platform, including:

• Creating and managing your account and organization workspace.
• Training and serving chatbot responses based on your configured sources.
• Monitoring system health, preventing abuse, and troubleshooting issues.
• Sending service-related communications such as billing or security notifications.

We do not sell your personal information. We may share information with trusted service providers that help us run infrastructure, analytics, and customer support, under contractual confidentiality obligations.

We may disclose information when required by law, legal process, or to protect our rights, users, and platform integrity.

We retain data for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose.

If you close your account, we will process deletion requests within a reasonable period, subject to backup, fraud prevention, and legal retention requirements.

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

No method of storage or transmission is completely secure. You are responsible for maintaining the confidentiality of your credentials and notifying us of suspected misuse.

Depending on your location, you may have rights to access, correct, export, or delete your personal data. You may also have the right to object to certain processing activities.

Account owners can manage core profile and company details from the dashboard. For additional requests, contact us through your official support channel.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above and, when appropriate, by providing additional notice in the application.