Privacy Policy for Mitra Varta Chatbot API

Mitra Varta ("we", "our", or "us") provides an AI-powered chatbot API that enables website owners to enhance user engagement and automate customer interactions. This Privacy Policy explains how we collect, use, store, and protect information when our chatbot is integrated into your website.

By using the Mitra Varta Chatbot API, you agree to the terms outlined in this Privacy Policy.

a. Information Provided by Users

When end-users interact with the chatbot, we may collect:

• Text inputs, queries, and messages
• Contact details (if voluntarily provided, such as name, email, phone number)
• Any other information shared during conversations

b. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and device information
• Session data and interaction logs
• Usage patterns and engagement metrics

c. Client (Website Owner) Data

When businesses integrate our API, we may collect:

• Account details (name, email, company information)
• API usage data
• Configuration and customization settings

We use collected data for the following purposes:

• To provide and operate the chatbot service
• To improve AI responses and system performance
• To analyze usage trends and optimize user experience
• To provide customer support
• To ensure security and prevent misuse

We do not sell personal data to third parties.

• Conversations may be processed by AI models to generate accurate and relevant responses.
• We may use anonymized and aggregated data to improve our AI systems.
• Sensitive personal data should not be shared through the chatbot unless necessary.

We may share data only in the following cases:

• With trusted service providers who help operate our platform (under strict confidentiality agreements)
• When required by law or legal processes
• To protect our rights, users, or system security

• We retain data only as long as necessary to provide services and fulfill legal obligations.
• Clients may request deletion of stored data subject to system limitations and compliance requirements.

We implement industry-standard security measures, including:

• Encryption of data in transit
• Secure storage practices
• Access control and monitoring

However, no system is 100% secure, and users should exercise caution when sharing sensitive information.

Website owners integrating Mitra Varta are responsible for:

• Informing their users about chatbot usage
• Obtaining necessary user consent where required
• Ensuring compliance with applicable data protection laws (such as GDPR or local regulations)

Depending on applicable laws, users may have rights to:

• Access their data
• Request correction or deletion
• Withdraw consent

Requests can be directed to the website owner or to us at the contact details below.

Our chatbot may integrate with third-party tools or services. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

For any questions or concerns regarding this Privacy Policy, please contact:

Email: info@serviots.com

Company: Serviots Technology Pvt. Ltd.

Address: 905, Dwarkesh Business Hub, Motera, Ahmedabad, Gujarat, 380005